Kingdel Mini Desktop Computer, i7 7th Gen. Mini PC with i7-7500U CPU, 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10 Pro

If you are looking for Kingdel Mini Desktop Computer, i7 7th Gen. Mini PC with i7-7500U CPU, 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10 Pro please first read what it happened to me!

I may have not bought a Kingdel Mini Desktop Computer, i7 7th Gen. Mini PC with i7-7500U CPU, 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10 Pro, but you need to know this before you buy a Kingdel product.

Sometimes we think cheap is better, but for a few extra dollars you can get support and a good guarantee.

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Kingdel Windows 10 Industrail PC, Fanless Mini Desktop Computer with Intel Celeron 1037U Dual Core CPU, 8GB RAM, 128GB SSD, Intel HD Graphics, 2NICs, 4USB 3.0, 4COM RS232, HDMI, WiFi

If you are looking for Kingdel Windows 10 Industrail PC, Fanless Mini Desktop Computer with Intel Celeron 1037U Dual Core CPU, 8GB RAM, 128GB SSD, Intel HD Graphics, 2NICs, 4USB 3.0, 4COM RS232, HDMI, WiFi please first read what it happened to me!

I may have not bought a Kingdel Windows 10 Industrail PC, Fanless Mini Desktop Computer with Intel Celeron 1037U Dual Core CPU, 8GB RAM, 128GB SSD, Intel HD Graphics, 2NICs, 4USB 3.0, 4COM RS232, HDMI, WiFi, but you need to know this before you buy a Kingdel product.

Sometimes we think cheap is better, but for a few extra dollars you can get support and a good guarantee.

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Kingdel Powerful Mini Desktop Computer, i5 Nettop with Intel i5-4260U Dual Core 2.7GHz CPU, 4GB RAM, 64GB SSD, HDMI, VGA, SPDIF, 4USB 3.0, Intel HD5000 Graphics, Full Metal Case

If you are looking for Kingdel Powerful Mini Desktop Computer, i5 Nettop with Intel i5-4260U Dual Core 2.7GHz CPU, 4GB RAM, 64GB SSD, HDMI, VGA, SPDIF, 4USB 3.0, Intel HD5000 Graphics, Full Metal Case please first read what it happened to me!

I may have not bought a Kingdel Powerful Mini Desktop Computer, i5 Nettop with Intel i5-4260U Dual Core 2.7GHz CPU, 4GB RAM, 64GB SSD, HDMI, VGA, SPDIF, 4USB 3.0, Intel HD5000 Graphics, Full Metal Case, but you need to know this before you buy a Kingdel product.

Sometimes we think cheap is better, but for a few extra dollars you can get support and a good guarantee.

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Kingdel Fanless Micro PC Mini Computer (Intel 4th Generation i7 Haswell CPU, 16GB RAM, 128GB SSD, Windows 10 Pro)

If you are looking for Kingdel Fanless Micro PC Mini Computer (Intel 4th Generation i7 Haswell CPU, 16GB RAM, 128GB SSD, Windows 10 Pro) please first read what it happened to me!

I may have not bought a Kingdel Fanless Micro PC Mini Computer (Intel 4th Generation i7 Haswell CPU, 16GB RAM, 128GB SSD, Windows 10 Pro), but you need to know this before you buy a Kingdel product.

Sometimes we think cheap is better, but for a few extra dollars you can get support and a good guarantee.

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Kingdel Intel i7 6th Gen. SKYLAKE CPU Mini Desktop PC, 4K NUC with 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10

If you are looking for Kingdel Intel i7 6th Gen. SKYLAKE CPU Mini Desktop PC, 4K NUC with 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10 please first read what it happened to me!

I may have not bought a Kingdel Intel i7 6th Gen. SKYLAKE CPU Mini Desktop PC, 4K NUC with 16GB RAM, 512GB SSD, 4096×2304, HDMI, DP, 4USB 3.0, Card Reader, WiFi, Metal Case, Windows 10, but you need to know this before you buy a Kingdel product.

Sometimes we think cheap is better, but for a few extra dollars you can get support and a good guarantee.

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Related Kingdel Products

Kingdel Brand Ultrabook Laptop Computer: Chat with Aliexpress Customer Service 1 – August 2016

Thank you for contacting AliExpress.
Here is the record:

Hi. Regarding Order number: 70649122583147, please do something about this!

Seller sold me a useless pc, it died after 2 months.

Thank you for contacting AliExpress. My name is Sunny. I am your service representative. How may I help you today? 🙂
I am sorry to hear that and I do apologize for the inconvenience you have faced but please do not worry because I will find ways to help you.
Dear friend, would you give me more details with your concerns. Then I can be more accurately understand you and help you to solve your problems asap? thank you very much.
Last time I contacted you someone told me I was going to get a compensation from you… How is that going?

08-18 03:33:14

please see order number
Yes, I am checking, sorry to take your tiem.
May I ask did you have the seller’s promise record?
what is that?

08-18 03:36:11

May I ask who told the compensation to you?
you at customer help
Could you show me the seller’s promise to you?
not the seller, but you a customer support

08-18 03:37:51

I have no way to show you because you did not send me an email
Very sorry for the inconvenience, but as I searched many times, there has no record of that.
So that I want you to show me, dear friend.
I sent pictures and all to you

08-18 03:39:36

you should have it on record
I do understand you, dear friend. After checking carefully for you. Since the order has been completed and you have been on this situation without having dispute on time to protect your order, kindly allow me to write an official notification to your seller to formally address the case you have.
that has been done already

08-18 03:41:00

since July 22nd
no useful reply from seller
I understand you. Be assured that I will do everything I can and I will be using all my resources for your issue.
I want a full refund

08-18 03:42:09

We consider the seller’s behavior is not acceptable to do business. We will note the seller in our system if confirmed.Please be assured we are doing the best to make here a safe site to do business.
Ok I do understand your request, dear friend.
ok, last 3 times I chat you told me the same…

08-18 03:43:48

what else can be done?
Dear friend, let us be positive so that seller will cooperate with your problem. Now the best way is contacting your seller to negotiate for a good solution to your concern.
sorry but I have been trying for months

08-18 03:44:55

and I need you as aliexpress to give me a solution
May I ask why didn’t you open dispute to protect your order at that time?
I lost one month because pc traveled from spain to Argentina, then the SSD died, he told me he was going to replace it, the pc died, and I believed

08-18 03:47:06

Here is the link for you to know more how to protect your order in Aliexpress, dear friend.
sellers words…
I will do my very best to pressure the seller to cooperate with us and I will remind the seller about our trade rules so that he will be pressured and then he will oblige his responsibility to you.
wont work

08-18 03:49:13

did you check sellers last reply date?
I know you have an issue with the order and it is already an inconvenience on your part. Here’s what I can do for you, I will report it to related team who will contact the seller in an efficient way requesting seller to contact with you as soon as possible.
you told me that last time, 3 times actually

08-18 03:50:35

nothing happened
I am asking for a different approach
if you cannt do it please transfer me with somebody that can
please
I understand that you want to talk to my colleague, however we are unable to have this option since the system only provides random agent per chat.
whats the name of your colleague?

08-18 03:53:13

Please be advised that AliExpress aims to do it’s best to protect the interests of it’s members, especially the buyers. All suppliers on AliExpress must abide by our Supplier Services Agreement. If the seller is found fraud, he will be investigated and punished accordingly.
whats the name of your colleague?
Sorry, we have many branches and many colleagues.
ok, now what about this?

08-18 03:56:00

this issue I meant
I am asking for your patience as we wait for the seller’s respond after I give him a official notification.
could you send a copy f the notification to me?
Yes of course.
when?

08-18 03:57:21

May I ask you to please provide me your email address so I can send the copy to you within today?
myemail@yahoo.com
I need it now
last time you told me the sameI got nothing
thats way I am chatting with u

08-18 03:58:26

Ok sure, hold on for some minutes, very sorry to take your time.
ok
Thank you and your time to wait.
ok

08-18 04:01:14

Hold on, please, thank you very much as I go the another system to do for you.
no problem

08-18 04:04:02

Dear friend, did you get the copied one, I send to you just now.
let me see

08-18 04:06:17

Ok please.
ok I did
but the thing is the seller will ask for the failed pc
I sent him the dead SSD and he told me it got there but broken
I do not trust this seller anymore

08-18 04:07:20

My friend, your understanding on this matter will be highly appreciated. We appreciate your patience and we do hope the seller will  solve for your order issue as soon as possible, thank you.
he will not I know
what would be the next step?
Don’t worry we would be able to find out way to help you. Be assured that we will not stop communicating with the seller until they give you a solution.
mm, ok

08-18 04:08:44

is this chat recorded on my profile or your records?
My Friend, thank you for your kind understanding and support to Aliexpress. May you have full of blessings, good health, grace and prosperity all the time!
is this chat recorded on my profile or your records?
Yes, of course, I am sure it will be record by me, please trust Sunny to help you here.
ok please send it to y email too
May I ask what email?
same I gave u before

08-18 04:10:15

I mean I will keep the record in the system, so others can check it.
yeah, last customer support told me the same
Then you don’t need to explain again and again, dear friend.
well I had to do it with you
no record of my last 4 chats with you about this issue

08-18 04:11:23

please send it
I have a question.
May I ask what is the account you used to chat with us last 4 times?
the same
same email
Is this present Aliexpress account ar1056459990    you chat with me? Dear friend.
Hold on I am checking for you.
Very sorry for the inconvenience, I found you have chat on 2016-07-27 2016-07-29  2016-08-02 2016-08-03
I really do not recall the names but I may have yes

08-18 04:15:02

ok, last chat was about the compensation
But around recently an hour, the system bug, we didn’t find that.
no problem
glad it is there
Ok I will check, hold on, please.
ok

08-18 04:16:55

Sabrina(2016-08-02 22:45:33) Here’s what I can do to help you, I will submit a compensation for this order in order for you to get a refund. Sabrina(2016-08-02 22:45:58) However, please bear with me that this is subject for approval.
Sabrina(2016-08-02 22:47:21) Can you send me the screenshot of your conversation with your seller, this may serve as an evidence for this compensation. ar1056459990(2016-08-02 22:47:30) ok
ah yes that´s it. I remember she said 10 days

08-18 04:18:26

May I ask did you get a email from the related team recently?
Normally it will pass around 10 office days for the results and it didn’t include weekend and holidays.
have gotten nothing

08-18 04:20:16

but I did not get any note nor email about this
May I suggest you to double check your email again and the spam box also to check?
yes, I did a search for aliexpress on my email and spam folder

08-18 04:21:44

but found nothing
Ok thanks for your time, I will do the best to help you, I will inform our related team, please wait kindly about their information, dear friend.
ok, could you please copy that email to mine?

08-18 04:23:39

Ok sure.
ok will wait

Kingdel Brand Ultrabook Laptop Computer: Chat with Aliexpress Customer Service 2

Hi Sir/Madam,

Thank you for contacting AliExpress.   If you have any further question, please visit our Help Center at http://www.aliexpress.com/help/newContactUs.htm

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Kingdel Brand Ultrabook Laptop Computer: Chat with Aliexpress Customer Service

Lindy (2016-09-22 21:37:22)
Hello, this is Lindy from Aliexpress Customer Service Team. I am very glad to assist you with your problem today.
ar1056459990 (2016-09-22 21:37:29)
need details Regarding Order number: 70649122583147
ar1056459990 (2016-09-22 21:37:47)
Seller sold me a useless pc, it died after 2 months.
Last time I contacted you someone told me I was going to get a compensation from you… How is t
ar1056459990 (2016-09-22 21:37:52)
hat going?
Lindy (2016-09-22 21:39:00)
Thank you for your information. Please wait for a moment, let me check it for you.^_^
ar1056459990 (2016-09-22 21:39:54)
ok
Lindy (2016-09-22 21:40:23)
I see the order was in 2015
Lindy (2016-09-22 21:40:54)
I have searched our system but find no record of the compensation
Lindy (2016-09-22 21:41:04)
Is the problem about the item ?
ar1056459990 (2016-09-22 21:41:10)
yes it is
ar1056459990 (2016-09-22 21:41:27)
this has taken months with no reply ffrom seller and no solution
Lindy (2016-09-22 21:41:39)
What is the problem of the item ,dear friend
ar1056459990 (2016-09-22 21:42:21)
you can see it on my history, Seller sold me a useless pc, it died after 2 months.
Lindy (2016-09-22 21:43:13)
I understand you. Be assured that I will do everything I can and I will be using all my resources for your issue to be taken care of.
ar1056459990 (2016-09-22 21:44:29)
ok
Lindy (2016-09-22 21:45:18)
What I can do for you is to help you to contact the seller so that he will be aware that you are waiting for his response to resolve and settle the issue as soon as possible.
ar1056459990 (2016-09-22 21:45:48)
I tried that, does not work
ar1056459990 (2016-09-22 21:45:57)
another agent told me that
ar1056459990 (2016-09-22 21:46:00)
still no reply from seller
ar1056459990 (2016-09-22 21:46:30)
I need someone who can take a look at the whole hsitory
Lindy (2016-09-22 21:47:17)
I understand
Lindy (2016-09-22 21:47:29)
I will do my very best to pressure the seller to cooperate with us and I will remind the seller about our trade rules so that he will be pressured and then he will oblige his responsibility to you.
ar1056459990 (2016-09-22 21:47:59)
ok, will you get me a copy of that message?
Lindy (2016-09-22 21:48:29)
Yes, i will also send you a copy of the email so that you will know when i send to the seller
ar1056459990 (2016-09-22 21:48:37)
ok
Lindy (2016-09-22 21:49:15)
Thank you for your kindly understanding
Lindy (2016-09-22 21:50:52)
It is my pleasure assisting you. Aside from this, is there anything else that I could help you with today?
ar1056459990 (2016-09-22 21:52:20)
yes please send me the copy of the email
Lindy (2016-09-22 21:52:47)
Yes, i will send it today as soon as possible and try to speed up this for you
ar1056459990 (2016-09-22 21:53:08)
i need a copy now
Lindy (2016-09-22 21:53:35)
Do you mind if i send it later to the seller ? maybe a few hours later
Lindy (2016-09-22 21:53:54)
Because i am talking to many buyers at the same time , dear friend
ar1056459990 (2016-09-22 21:53:57)
no, please now
Lindy (2016-09-22 21:55:11)
Ok, i will try to do it , please hold a while for me
ar1056459990 (2016-09-22 21:55:21)
ok
Lindy (2016-09-22 21:55:25)
Thank you
ar1056459990 (2016-09-22 21:57:46)
np
Lindy (2016-09-22 21:58:05)
🙂
Lindy (2016-09-22 21:59:02)
myemail@ya***.com  just to make sure it is the right address
ar1056459990 (2016-09-22 21:59:12)
sorry I do that, if not right
ar1056459990 (2016-09-22 21:59:18)
sorry
ar1056459990 (2016-09-22 21:59:21)
thats right
Lindy (2016-09-22 21:59:42)
Ok, thank you , i am sending it now
Lindy (2016-09-22 22:00:05)
I have sent it , you may check it later ~
ar1056459990 (2016-09-22 22:00:12)
let me see
Lindy (2016-09-22 22:00:54)
Ok, thank you
ar1056459990 (2016-09-22 22:01:13)
got it
ar1056459990 (2016-09-22 22:01:27)
is there a compensation asked for my case on your system?
ar1056459990 (2016-09-22 22:01:36)
las agent I contacted told me about this
ar1056459990 (2016-09-22 22:01:42)
*last
Lindy (2016-09-22 22:02:46)
I have checked our system but find no compensation for this
Lindy (2016-09-22 22:03:01)
May he or she did not do it because our inspector need to check this first
ar1056459990 (2016-09-22 22:03:04)
could you please start it?
Lindy (2016-09-22 22:04:54)
I also hope to help with the compensation, but i can not do it because the order was in 2015
ar1056459990 (2016-09-22 22:05:28)
I see but problems started in feb this year
ar1056459990 (2016-09-22 22:05:34)
order was dec 2015
Lindy (2016-09-22 22:07:23)
You should have come to us earlier ,dear friend , we could have help you better if you come to us earlier
ar1056459990 (2016-09-22 22:07:57)
I know…
ar1056459990 (2016-09-22 22:09:19)
but seller took his time to reply everytime
Lindy (2016-09-22 22:09:22)
Now the only way to apply compensation is that the seller promised to resend or refund but failed to do it
ar1056459990 (2016-09-22 22:09:27)
thats why this took so long
ar1056459990 (2016-09-22 22:09:47)
ah I see
ar1056459990 (2016-09-22 22:10:13)
so if I send the pc back and he doesn?t resend it, can I still apply for compensation?
Lindy (2016-09-22 22:11:06)
If you return it and the seller said he will resend , it is also a way to help
Lindy (2016-09-22 22:11:15)
So the point is the seller’s promise
ar1056459990 (2016-09-22 22:12:00)
am I still on time to send the pc?
Lindy (2016-09-22 22:12:44)
Please do not ship it now , you may need to pay for the expensive shipping cost
ar1056459990 (2016-09-22 22:13:09)
yes he told me I need to pay shipping
Lindy (2016-09-22 22:15:04)
Yes, so now we will contact the seller first and for more help for this
ar1056459990 (2016-09-22 22:15:56)
ok, I have done this over the last 6 months now
ar1056459990 (2016-09-22 22:16:09)
seller still does not reply promtply
Lindy (2016-09-22 22:16:27)
I can imagine how difficult this has been for you. Allow me to help you out. Let’s resolve this together.
ar1056459990 (2016-09-22 22:17:04)
how? just by waiting again for seller?
Lindy (2016-09-22 22:17:53)
Since now the seller has got the money, they should be responsible for you . that is why I will contact the seller for you .
ar1056459990 (2016-09-22 22:19:13)
what if he tells me to send it to him?
Lindy (2016-09-22 22:20:20)
If the seller said to send to him and resend or refund to you , you can tell them to help with the shipping cost first
Lindy (2016-09-22 22:20:29)
Or you can come back to us to let us know what the seller said
Lindy (2016-09-22 22:20:38)
We will help check and see what is the best solution
ar1056459990 (2016-09-22 22:21:35)
seller said already I have to pay shipping
ar1056459990 (2016-09-22 22:21:53)
I sent him the hard disk which also failed
ar1056459990 (2016-09-22 22:21:59)
but he said it got to him broken
ar1056459990 (2016-09-22 22:22:03)
I do not trust this guy
Lindy (2016-09-22 22:22:36)
I understand
Lindy (2016-09-22 22:22:50)
Did you send the hard disk to him ?
ar1056459990 (2016-09-22 22:24:16)
yes
ar1056459990 (2016-09-22 22:24:27)
first the hard disk failed
ar1056459990 (2016-09-22 22:24:31)
so I sent him back
Lindy (2016-09-22 22:24:35)
Yes, and ?
ar1056459990 (2016-09-22 22:24:54)
he said it got there, but broken!
ar1056459990 (2016-09-22 22:24:59)
so no refund there
ar1056459990 (2016-09-22 22:25:10)
now I have the pc, which is useless
ar1056459990 (2016-09-22 22:25:14)
does not start, it died
Lindy (2016-09-22 22:26:08)
Ok, i see , sorry for that
Lindy (2016-09-22 22:26:16)
I am sorry if this has been way too long for you.
ar1056459990 (2016-09-22 22:27:01)
it has
Lindy (2016-09-22 22:27:14)
I hope the seller will reply to you earlier and everything will be resolved as soon as possible.
ar1056459990 (2016-09-22 22:29:04)
ok, what if he tells me I need to send him back the pc
ar1056459990 (2016-09-22 22:29:05)
?
Lindy (2016-09-22 22:29:26)
Then please come back to us and we will help check what the seller said
Lindy (2016-09-22 22:29:52)
You can also go to the post office to see how much is the post to China
ar1056459990 (2016-09-22 22:30:42)
is there any way I can chat again with you? other agents cannot help me with this
Lindy (2016-09-22 22:30:54)
You may come to another person next time because our system picks one of us to give you service by random.
Lindy (2016-09-22 22:30:57)
But I will also make a note of our chat so that you do not need to explain again .
Lindy (2016-09-22 22:31:20)
All of us will do our best to help check ,dear friend , thank you for your trust
ar1056459990 (2016-09-22 22:32:00)
ok
ar1056459990 (2016-09-22 22:32:07)
could you please email this trasncript?
Lindy (2016-09-22 22:32:57)
Do you mean you want our chat record sent to your email ?
ar1056459990 (2016-09-22 22:33:48)
yes please
Lindy (2016-09-22 22:34:00)
Ok, sure~

 

Kingdel Brand Ultrabook Laptop Computer: The Real Story

If you came across this product on Aliexpress (or any other store) please DO NOT buy it! First read about my experience. I decided to tell my story so others could avoid all the hassle I went through.

The same story is told on two versions, Short and long (with details).

On November 11th, 2015, I bought an ultrabook published as “Intel i7 5th Gen. CPU, Kingdel Brand Ultrabook, 13.3″ Laptop Computer, 8GB RAM+128GB SSD, 1920*1080, HDMI, 8 Cell Battery” on Aliexpress.

I added some extra stuff so the conversation with the seller went like this:

Brett Ming – 2015-11-11 03:55:35

thanks for your order.

1, 256GB SSD costs extra USD42 more than the 128GB SSD one, I added USD42 in the order, you can pay it now.

2, it can come with AU Power adapter.

3, ok without kingdel brand on top.

4, it can have Windows 10 in Spanish, but the Operating System is not licensed but activated, it is OEM cracked version.

Regards

 

Me – 2015-11-11 04:20:38

thanks, Please install Win 10 in ENGLISH, not Spanish 🙂

Reminders:

  1. 256 SSD
  2. AU power cord
  3. No kingdel brand
  4. win 10 EN

thanks!

 

Brett Ming – 2015-11-11 04:31:18

ok, got it, thanks,

it will be shipped out within 2 days after your order passes aliexpress verification successfully.

Regards

 

OK, so I finally spend USD $ 642,32 for it.

I shipped it to Spain, where my parents live. Estimated Delivery Time was 3-7 Days, and it arrived on time. One month later they were coming to visit, so I got the PC one month later. I started using it at the end of January 2016.

By that time I found out two finger scrolling on the mouse did not work. So I asked the seller about it:

Me – 2016-01-28 07:18

Hi. I cannot mouse scroll with 2 fingers. I installed synaptics drivers with no success. Do you know how I can get the mouse to recognize 2 finger scrolling?

Brett Ming – 2016-01-28 19:11

Please reinstall the Operating system.

Regards

Me – 2016-01-29 05:15

Thanks, I will try that. But, do you know if this laptop supports multi-finger commands?

Brett Ming – 2016-02-02 05:10

am not sure about this, sorry.

 

Ok, so I started to investigate what could be the problem. After many hours on the Internet and trying several pieces of software and drives and remember this PC came with a CD. I copied the contents of the CD into a USB pendrive and installed the drivers for the mouse.

It worked! That way I found out they did not installed the drivers properly. I also installed the Intel drivers. So far so good. Until one day… the PC did not start the Windows OS. After investigation I found out it did not recognize the hard disk, that’s why it got stuck on the bios. So I contacted the seller again:

 

Me – 2016-02-06 08:03

I got it to work by installing the drivers that came with the CD.

The thing is now it gets stuck on the bios and does not load the OS. By looking into this problem I found out it does not recognizes the SSD (Solid State Drive). I am attaching an image.

What do I do now?

kingdel-pc-do-not-buy_ORIG

 

After 4 days I got no response from the seller, so I wrote him once again:

Me – 2016-02-10 11:23

The laptop u sold me gets stuck on the bios and does not load the OS. By looking into this problem I found out it does not recognizes the SSD. I am attaching an image.

What do I do now?

 

Brett Ming – 2016-02-14 02:04

Choose the “boot” in BIOS to check if it can find the SSD.

Regards

 

Me – 2016-02-14 06:08

Hi, Brett.

When I go to Boot section nothing appears there. I´m attaching image

Looking forward to your reply.

kingdel-pc-do-not-buy_ORIG2

 

Brett Ming – 2016-02-15 05:34

Maybe the SSD doesn’t connect to motherboard well, please uncover the case and fix the SSD by yourself.

Regards

 

Me – 2016-02-15 05:50

Thanks, I already tried that with no success.

It seems the SSD died, it does not recognize it at all…

 

Brett Ming – 2016-02-15 19:44

I don’t think the SSD is dead, can you access to BIOS, and choose the “boot” to see if there is SSD showed, or you’d better take a photo to show me under BIOS-boot.

Do you understand me?

Regards

 

Me – 2016-02-16 06:08

Thanks. I already sent you the picture.

Sending it again. Nothing shows there

kingdel-pc-do-not-buy_ORIG2
Brett Ming – 2016-02-17 05:51

It can’t read SSD, please find another SSD to test.

Regards

 

Me – 2016-02-17 14:43

  1. Will a SATA 3 – 2,5″ SSD disk fit on the empty slot?

  2. If I test and the disk comes out fine, will you send in a replacement?

 

Brett Ming – 2016-02-17 18:27

1, it works NGFF SSD.

2, I can replace it to a new one if you can ship back the nonwork one.

Regards

 

Me – 2016-02-18 06:17

what is NGFF SSD? please specify

Me – 2016-02-18 06:21

ok, I searched for it on the internet. NGFF SSD is the now known as m.2

the thing is here they do not sell that.

that´s why I ask if a normal SATA 3 – 2,5″ SSD disk will fit on the empty slot BELOW  the NGFF SSD slot.

Please let me know

 

Brett Ming – 2016-02-19 03:57

it can’t supports 2.5 inch Drive. there is no space to hold. as you can see, it is too thin to hold thd 2.5 inch Drive.

Regards

 

Ok, so by now my only choice was to get out and find an SSD on my own. The thing is in my country, Argentina, all electronic equipment is more expensive.  And here the differences between one store and other are really notorious. I started searching online and found a good price, so I ended up paying like USD $40 for a 128GB SSD.

I connected the disk and it worked flawlessly.

 

Me – 2016-02-20 06:45

I used another SSD and it works fine. This confirms the m.2 SSD is dead. What do I do now?

 

Brett Ming – 2016-02-21 18:36

ok, got it.

can you ship the Drive back to me, then I can replace a new one to you when it arrives me.

Regards

 

Me – 2016-02-22 06:25

no problem.

PLease give me postal address. thanks.

 

Brett Ming – 2016-02-22 18:11

please ship it back via post:

Receiver: Shanhe Ming

Address: Room E81, 6/F, Bldg.3, Saige Technology Park. Huaqiang North Rd. Futian, Shenzhen, China

Tel.: +86 13682508040

Postal Code: 518028

Regards

 

Me – 2016-03-12 07:58

Hi.

I have sent the item. Please reply back when you get it

thanks!

 

Brett Ming – 2016-03-15 07:04

what is the tracking number?

Regards

 

Me – 2016-03-21 06:06

hi!

to track the package  go to

www.correos.es

tracking #: RF073498374ES

 

Brett Ming – 2016-03-21 06:57

ok, got it, I will inform you when it arrives me.

Regards

 

Until here I thought “Ok, no big deal. I can keep working with the laptop as it is and when I get the m.2 disk I can replace it.” But things got worse. The next day the laptop did not start!

I remember that night I left it plugged in so I could take it to the office fully charged next morning. But when I picked it up it was burning on the back side. I thought it could be the battery so I uncovered the back side and disconnected the battery.

It started to cool off. I thought I could use it without the battery, but no luck, it did not start at all! I plugged in the battery again and it started to heat again, so I left it there. I contacted the seller again using Aliexpress message center:

 

Me – 2016-03-22 06:15

Thanks but the laptop now does not start:

https://drive.google.com/file/d/0Bw3aA8zcxLO8dnBUYTFrOTdRSk0/view?usp=sharing

How can it be fixed?

 

Brett Ming – 2016-03-22 06:37

what’s wrong with it? it has been to you for more than 4 months.

Regards

 

Me – 2016-03-22 08:58

that`s what I would like to know. the pc does not starts, the back is still hot even though the charge  cable is unplugged.

 

Brett Ming – 2016-03-22 20:48

does the fan work well?

Regards

 

Me – 2016-03-23 06:23

Nothing works. It does not start. I will take it to a repair center and will cost me money. I was waiting to rate the product, but now I will rate it with one star.

 

Brett Ming – 2016-03-23 07:01

 

Me – 2016-03-29 11:20

Is there a way I can get my money back? The fix will cost me USD $130!

 

Brett Ming – 2016-03-31 02:14

This is your comments:please DO NOT BUY this. After 2 weeks of using the ultrabook the ssd died, I had to spend USD 40 to replace it. (Seller offered to replace it only if I sent the non working SSD) Not only that, 10 days ago the pc would not start at all! See for yourself: https://drive.google.com/file/d/0Bw3aA8zcxLO8dnBUYTFrOTdRSk0/view?usp=sharing – I will have to spend USD $130 to fix it! Seller does not understand why it happened and did not offered to help. No technical support at all.

if you think it is useful, do it as you like.

 

Me – 2016-03-31 05:14

right now is not useful at all. as a seller. what do you offer me?

 

Brett Ming – 2016-03-31 05:41

you can ship back, I repair it for free and shipping to you if you can remove your words in feedback.

 

Me – 2016-04-01 06:06

thanks, but that is difficult. I am in Argentina, and I go back to Spain in October 2016. I cannot ship it back from here as the mail is not secure. If I ship it back from Spain I am left with no PC for months!

 

Brett Ming – 2016-04-01 06:44

EMS takes 10-15 days to arrive to you.

if it doesn’t work any more, it can’t be used even if it is on your hand.

Regards.

 

Me – 2016-04-02 08:34

would you cover the shipping costs?

 

Brett Ming – 2016-04-03 22:38

you have to bear the shipping fee. you can ship it via the cheapest way.

Regards

 

Me – 2016-04-06 11:34

I would send it to you but not for a repair or even a new one. I want a full refund. Is that possible?

 

Brett Ming – 2016-04-06 20:10

the laptop was used by your for long time.

if it keeps the original condition as arrived you, I can refund you fully.

Regards

 

I did not have the PC in “Original” Condition, because the metal they use for the cover is cheap, and it got a little scatchs on it. Two months later I asked for the SSD, for which I remember I carefully wrapped it with a lot of bubble plastic before putting it inside the envelope.

 

Me – 2016-05-31 06:07

have you received the SSD stick? it´s been more than 2 months.

 

Brett Ming – 2016-05-31 08:50

it arrived me but in 2 parts, I will take a photo to show you. you didn’;t pack it well, so broken in shipping.

Regards

 

Me – 2016-06-08 13:00

It didnt work anyway. when are you sending the new one?

 

Brett Ming – 2016-06-10 04:24

this is the disk I received. it is out of warranty, broken by person.

Regards

kingdel-pc-do-not-buy_SSD

 

Me – 2016-06-13 07:44

well, I surely did not broke it.

when are you sending the new one?

 

Brett Ming – 2016-06-14 02:26

how can I send you the replaced one? as what I received is broken one.

 

Me – 2016-06-27 15:16

the shipment company broke it. there should be a guarantee for that I guess. the thing is it did not work at all. PLease send the new one.

 

Brett Ming – 2016-06-27 21:07

Dear,

the guarantee can’t valid if it is broken by person instead of normal use.

Regards

 

At that time I tried contacting Aliexpress Support. So on July 22nd, 2016 I contacted a Customer Representative. They emailed me a copy of the email they were going to send to the seller, saying this:
Dear Madam/Sir Mr. Brett Ming:

Thank you for being one of our valued sellers in AliExpress.com!

We would like to inform you that one of your buyers is requesting to get in touch with you regarding an order placed in your online store.  Please see the buyer details below:

Buyer Name:  My name
Name of product:  Intel i7 5th Gen. CPU, Kingdel Brand Ultrabook, 13.3″ Laptop Computer, 8GB RAM+128GB SSD, 1920*1080, HDMI, 8 Cell Battery
Order number:  70649122583147
Store link:  http://ar.aliexpress.com/store/705736
Buyer Request General Inquiry

 

The next day I got a message from someone who did not remember the case, but it was the same person (or not?):

 

Brett Ming – 2016-07-23 00:19

Dear (My name),

you wrote to aliexpress to contact me, what can I do for you? you can write to me directly.

Regards

 

Me – 2016-07-26 07:11

I need you to do a full refund for the notebook you sent me. It does not work at all after 1 month of use. As I live in Argentina, I will send it back to you in October 2016 when I go to Spain.

 

Brett Ming – 2016-07-26 23:59

what’s wrong with it? can you take a video to show me?

 

Me – 2016-07-27 08:28

  1. after 2 weeks of use SSD died

  2. after one month, PC will not start: Thanks but the laptop now does not start:

https://drive.google.com/file/d/0Bw3aA8zcxLO8dnBUYTFrOTdRSk0/view?usp=sharing

 

Brett Ming – 2016-07-27 19:47

thanks for your video, but there is not enough power in the battery.

if you think there is problem with it, please ship back for free repair.

Regards

 

Me – 2016-07-28 08:45

thanks, I do not want a repair, the laptop is dead. I want my money back

 

Brett Ming – 2016-07-28 21:28

your order passed almost 1 year, refund is not accepted. sorry about this.

Regards

 

Me – 2016-07-29 07:24

I ordered in december 2015, by february 2016 the pc died, and you know it because I contacted you by that time. I request a full refund

 

Brett Ming – 2016-07-30 04:06

when did you contact me at that time?

 

Me – 2016-07-30 14:55

On 2016-02-06 08:03 I contacted you about the dead SSD, and by 2016-03-22 06:15 the whole PC bacame useless. You can still check all messages you got from me on Aliexpress message system.

 

No response from the seller. So I contacted Aliexpress Support again. On August 17th, 2016, they sent me a copy of the email they were sending to the seller once again:

 

Dear Madam/Sir ( Mr.Brett MingMing):

Thank you for being one of our valued sellers in AliExpress.com!

We would like to inform you that one of your buyers is requesting to get in touch with you regarding an order placed in your online store.  Please see the buyer details below:

Buyer Name:  My name
Name of product:  Intel i7 5th Gen. CPU, Kingdel Brand Ultrabook, 13.3″ Laptop Computer, 8GB RAM+128GB SSD, 1920*1080, HDMI, 8 Cell Battery
Order number:  70649122583147
Store link:
Buyer Request Please take your responsibility to solve order quality problem asap as buyer needs a full refund,  it died after 2 months.

We highly encourage you to check your email, or log into Trade Manager to settle the transaction mentioned above with the buyer for better business relationship.  Our online customer service team will always be available if you have any questions or if you require assistance.

Thank you for your cooperation!

Regards,
Customer Service representative

 

I also got another email from Aliexpress people who supposedly reviewed my case:

Dear buyer,

Thank you for contacting AliExpress.

With regarding your order issue’s compensation, we found that the seller has agreed with you—thanks for your video, but there is not enough power in the battery. if you think there is problem with it, please ship back for free repair. Regards.
We highly suggest that you can send back the item to fix your problems. Thanks very much for your kind understanding in advance as it is the seller who can do the best best to assist you.
As a kind reminder, In future orders you should open a dispute before the protection time finishing, so that your payment will not be released to the seller, and AE will protect your payment safely. Please make sure next time before you make a purchase, you should know all the policies in our help center well. Thanks for your time. This is the link for you to know more about how to protect your roders in future: http://activities.aliexpress.com/adcms/www-aliexpress-com/buyerprotection/index.php  .
If you have any further question, please visit our Help Center.

Respectfully,
AliExpress

 

A reply to that email just brought me this:

 

Dear Sir/Madam

This is an e-mail notification to inform you that AliExpress has updated the customer service system. We are providing 24*7 full time online chat service now. You can get instant help from us at any time.

Meanwhile we have stopped our email service and this email address (Buyer@aliexpress.com) will no longer available.

 

Tired, I wrote again to the seller:

 

Me – 2016-08-25 13:48

Does your free repair include the SSD disk?

 

Brett Ming – 2016-08-25 20:13

the computer can be repaired for free, but you have to pay shipping fees.

Regards

 

Me – 2016-08-31 11:50

ok

Does your free repair include the SSD disk?

 

Brett Ming – 2016-09-01 01:36

yes, if there is some wrong with the SSD?

Regards

 

Me – 2016-09-05 18:03

thanks, but it seems you don’t quite remember my case.

the SSD died after one month of use, so now it does not have one. Will you add one that properly works?

 

And that was the last communication. The seller never wrote back. I did try to get in touch with them by contacting Aliexpress support, but it never helped at all.

On September 22nd they sent another note to the seller, with subject “URGENT NOTICE : Pc not work after 2 month, please contact our buyer and solve this ASAP , thanks” and I have the chat record with Aliexpress Customer support here, but still no reply from seller.

I tried again October 20th, and you can see the entire chat conversation (but don´t bother, I explain to them the same thing from the beginning).

The thing is I tried many times so I just gave up. They have my money and I have nothing but frustration and a big lesson: NEVER buy cheap computers! 🙂